A: Yes, While we are confident that you will be happy with your order and ensure that all items are dispatched in perfect condition, if you do change your mind or an item is faulty, we will exchange or refund your purchase.   Please inform us within 7 days of the receipt of your order by emailing hello@toffeemoon.co.uk. If the item needs to be returned we ask that you get a proof of posting, exchange or refund will be done within 3 working days of receipt of the item. ​ RETURNS ADDRESS: Toffee Moon Returns C/O Access Self Storage Manchester Leestone Road, Sharston Industrial Estate Manchester M22 4RW England ​ Personalised items: Due to the nature of personalised products we cannot accept any returns unless faulty. It is the responsibility of the customer to ensure all spellings of names are correct at the time of order. We cannot be held responsible for incorrect spelling of names or any other information, such as birth or christening dates. However, we understand that mistakes do happen, so if you have made a mistake, please contact us by emailing hello@toffeemoon.co.uk to discuss. ​ With regards to colour of products, we do try  to match the colours of products as accurately as possible on our website. However please be aware that there may be slight variations in colour shade due to photography and computer screens.